Customer Emails & Messaging

The Wyre platform notifies customers of status changes, approvals, rejections, and circumstances that require their attention via email. A description of the range of emails we dispatch to customers is defined in the table below.

Custodialized subaccounts will not in general receive emails. However, all other accounts may receive emails of two variations: emails which are fully and solely Wyre branded, and emails which have partner-specific customization, including the name of partner/application as well as an optional customizable link.

In the case where you want our email to open a native application on the customers phone, please use the customizable link as described below and direct the customer to a webserver you control. On this landing page, you may perform the necessary OS detection and redirect them to an appropriately schemed application-specific URI. (Please do not attempt to provide custom-schema URIs directly in the email.)

Outbound Emails

This table describes all outbound email communication from the Wyre backend. The IDs are useful for interpreting customers redirected via the partner links.

Email Identifier

Description

account.approved

The account has been approved for transacting

account.rejected

The account has been rejected due to suspicion of fraud or other compliance red flags

account.disabled

The account has been disabled at the behest of its owner

account.partially-submitted

A followup reminder to accounts which have not had all their required documentation submitted

account.need-attention

Attention is required by the customer to submit or re-submit more information

transfer.outgoing

An outgoing transfer has been initiated from the account

transfer.outgoing-exchange

An outgoing transfer+exchange has been initiated from the account

transfer.outgoing-completed

An outgoing transfer has been completed successfully

transfer.outgoing-exchange-completed

An outgoing transfer+exchange has been completed successfully

transfer.exchange-completed

A currency exchange has been successfully completed

transfer.withdrawal-completed

A withdrawal of funds from the platform has been completed

transfer.deposit-completed

An deposit of funds to their account balance has been completed

transfer.incoming-completed

Funds have been received from the blockchain or another account

transfer.outgoing-failed

An outgoing transfer has failed

transfer.outgoing-exchange-failed

An outgoing transfer+exchange has failed

transfer.exchange-failed

A currency exchange has failed

transfer.withdrawal-failed

A funds withdrawal has failed

transfer.deposit-failed

A deposit of funds has failed

pm.active

A linked bank account or card has been activated and is now available for transacting

pm.pending

A bank account or card has been linked and is being processed

pm.rejected

A bank account or card was unable to be validated and approved for transacting

Partner Links

The partner links is a button/link included in emails sent to customers in the context of your specific Wyre partner/application. If you do not provide us with such a link, the emails contain only language notifying the customer of the state, but offer no call-to-action.

Presently, you must contact support to provide us with the link that will be embedded within these emails. We append a set of query parameters to this link to help inform your systems of the context surrounding the link.

These query parameters are as follows:

Parameter

Info

accountId

The Wyre account ID involved. This is generally present on all links.

transferId

The ID of the Wyre transfer which prompted the email. This will be present for all transfer.* emails

paymentMethodId

The ID of the Wyre payment method which prompted the email. This will be present for all pm.* emails

email

coming soon

Indicative of the email which caused the message. This will be the email identifier from above, such as: pm.active, transfer.outgoing, etc.